Frequently Asked Questions

Browse our collection, select your size and color, then click "Add to Cart." Proceed to checkout, enter your shipping and payment details, and confirm your order. You'll receive an order confirmation email immediately after.

We begin processing orders quickly, so modifications or cancellations must be requested within 12 hours of placing your order. Please email us at customer@customjerseyshop.com as soon as possible.

Yes! You'll receive an email confirmation as soon as your order is placed. Once your order is dispatched, you'll receive a second email with your tracking number.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and other payment methods available at checkout. All payments are processed in USD and encrypted with SSL technology.

Yes! We offer free worldwide shipping on all orders. There are no minimum order requirements — all destinations ship for free.

Orders are processed within 1–3 business days after payment. Delivery typically takes 5–8 business days from dispatch. International orders may take slightly longer depending on customs clearance in your country.

Yes, we ship to over 100 countries worldwide. You can enter your address at checkout to confirm availability for your location.

Once your order is dispatched, you will receive a tracking number via email. Use this number on the carrier's website to monitor your delivery status in real time.

Delays can occasionally happen due to high demand, weather conditions, or customs processing. If your order is significantly delayed, please contact us at customer@customjerseyshop.com and we'll investigate right away.

We offer a 30-day return policy. If you're not satisfied with your purchase, contact us within 30 days of receiving your order. Items must be unused, unworn, and in original packaging with all tags attached.

Email us at customer@customjerseyshop.com with your order number and reason for return. Our team will provide return instructions within 2 business days.

Once we receive and inspect your returned item, refunds are processed within 5 business days to your original payment method. Your bank may take additional time to reflect the credit.

We're sorry to hear that! Please email us at customer@customjerseyshop.com with photos of the item and your order number. We will cover all return shipping costs and arrange a replacement or full refund at no charge to you.

Yes, exchanges are available subject to stock. Contact us with your order number and preferred exchange item. If your requested item is unavailable, we'll issue a full refund instead.

Each product page includes a detailed size guide. We recommend measuring your chest, waist, and hip measurements and comparing with our chart. If you're between sizes, we suggest sizing up for a relaxed athletic fit.

We carry jerseys suited to many sports including football, basketball, baseball, soccer, hockey, and more. Product descriptions detail the sport, fabric type, and customization options for each jersey.

We offer full sublimation printing, embroidery, and custom name/number options. You can upload your own design or work with our team to create one. Customization details are listed on each product page.

No, you can check out as a guest. However, creating an account allows you to track orders, save your address, and view your purchase history.

Absolutely. Our website uses SSL encryption for all transactions. We do not store your payment card details — these are handled securely by our trusted third-party payment processors.

Yes, bulk pricing is available on request. Please contact us at customer@customjerseyshop.com with details about your requirements and we'll get back to you promptly.